UK Shipping

Delivery Acceptance Responsibilities

Customers are expected to be prepared to accept delivery of their goods at any time within the quoted lead time. We are unable to expedite or delay suppliers at the point of ordering. Failure to do so may result in additional storage charges. It is the customer's responsibility to communicate any restrictions on delivery times at the point of purchase.

Large item delivery

Some large items may be delivered via pallet due to their size, weight or fragility. If an item is delivered via pallet the delivery company may leave the pallet with you to dispose of accordingly. Please ensure dimensions are checked and will fit the space they are meant for. Large item deliveries are shipped with 3rd party logistics couriers. 

Faults or Damages

Upon receiving your items, your order must be checked to ensure there has been no damage in transit.  All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavour to resolve the issue for you. This may require additional investigation with our suppliers and couriers, so we appreciate your patience.

Most deliveries are made Monday to Saturday between 8am-9pm. Delivery outside of the mainland UK is subject to the availability of the third party courier service in the area and can not be guaranteed.

If you wish to return any part of your order you may do so through our Returns Portal

Returns/refunds can be made within 14 days of receiving your item, as long as the item is as new and in the original packaging. 

UK Returns Policy

• You have 14 days from the day of delivery to request a return and a further 14 days for the product(s) to be fully returned to be eligible for for a refund.

A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, in the first 14 days of having received your item/s (starting the day after delivery), unless the product is faulty or does not fit the description given. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the Products.

• You are responsible for returning the goods to us in as new condition.
  
  
• Returns are to be in original packaging or courier approved packaging.
  
  
• Please include your order number either on, or within the parcel so it can be identified by the returns team.
  
  
• Any returns received without protective packaging will not be able to be refunded.
  
  
• Anonymous returns will be held in quarantine for a period of 14 days then disposed of. Beyond this point, a refund will not be possible.
  
  
• The customer is responsible for the cost of the return of any items that are unwanted. If the goods are found to be faulty upon receiving into our warehouse, your return cost will be refunded in full.
  
  
• Made to order items cannot be returned. Any amendments or cancellations of made to order products need to be notified with 3 days of the original order to the Photogenic Home team.
  
• All items, marked as "clearance", are sold as is. And are none returnable.

• It is your responsibility to ensure items returned via independent courier arrivign within working hours.

When returning an item it is the customer's responsibility to ensure that the returning item is suitably packaged and protected to avoid damage in transit. We are unable to issue refunds for items which have been damaged in the returns process.